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Responsible Gambling at Casino Boo

At Casino Boo, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino Boo takes responsible gambling seriously. We comply with all applicable regulations and industry best practices to ensure that our platform is used responsibly. Our team is trained to identify signs of problem gambling and to assist players who may need help. We continuously review and improve our responsible gambling measures to meet the highest standards of player protection.

Who Can Play at Casino Boo?

Casino Boo strictly prohibits gambling by anyone under the age of 18. We use age verification procedures during registration and may request additional documentation at any time to confirm a player's age and identity. If we suspect that a minor is attempting to access our platform, the account will be immediately suspended pending investigation.

We also strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny and CYBERsitter can help restrict access to gambling content.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to family or friends about how much you gamble
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when not gambling
  • Chase losses by continuing to gamble after losing
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools at Casino Boo

We provide a range of tools to help you manage your gambling activity. All tools can be accessed through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your Casino Boo account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.

Loss Limits

Loss limits allow you to set a maximum amount you are willing to lose within a specified time period. Once your limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

You can set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have spent. These pop-up alerts help you stay aware of your gambling activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe your gambling is becoming a serious problem, you can self-exclude from Casino Boo for a minimum period of 6 months or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, please contact our support team at [email protected].

New Zealand Support Organisations

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm, including family members and whānau.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support by phone, text, or online chat for anyone concerned about their own or someone else's gambling.

Lifeline New Zealand

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Māori Gambling Helpline

Culturally appropriate support is available for Māori communities through the Gambling Helpline's dedicated Māori service.

  • Phone: 0800 654 655

Gamblers Anonymous New Zealand

Gamblers Anonymous offers peer support meetings for people who want to stop gambling, based on a 12-step recovery programme.

Tips for Gambling Responsibly

We encourage all our players to follow these guidelines to keep gambling fun and within healthy limits:

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
  • Balance gambling with other leisure activities
  • Never chase your losses
  • Keep track of the time and money you spend gambling

Protecting Vulnerable Players

Casino Boo has systems in place to identify players who may be showing signs of gambling harm. Our customer support team monitors unusual patterns of play and may proactively reach out to players who appear to be at risk. We may also apply responsible gambling measures to an account if we have concerns about a player's wellbeing, even without a specific request from the player.

Contact Us

If you have any questions about our responsible gambling policies, wish to set limits on your account, or need assistance with self-exclusion, please do not hesitate to contact our dedicated support team:

This Responsible Gambling page was last updated in June 2026. Casino Boo is committed to reviewing and updating our responsible gambling policies regularly to ensure they remain effective and relevant for our players in New Zealand.

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